Kaitlyn Schott

By: Kaitlyn Schott on September 16th, 2021

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What to Expect During Your Appointment

Plumbing | Standard Water Heaters | Tankless Water Heaters | Water Filtration & Purification | Drains

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Many questions will swirl around in your head before a plumbing appointment. How much will this cost me? Is my technician going to be knowledgeable? How long will this process take? Will they offer me a solution that meets my budget? Once you start thinking about the whole process, you won’t be able to stop.

At Monkey Wrench Plumbing, Heating & Air, we’ve simplified the whole appointment process because we know plumbing service calls can be stressful. We want to make sure you know what’s going on during every step of your appointment, so you’re never feeling left in the dark.

By the time you’ve finished reading this post, you’ll know exactly what to expect during your service call.

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Before Your Technician Arrives


Before your appointment you will get these things:

  • A phone call from our dispatch team when your technician is on the way.

  • A text message with a picture and a short bio of your technician.

  • A link for you to track your technician like your favorite delivery or driving app.

These three touchpoints make sure you have no surprises about what’s going to happen.



Our Appointment Process: Our Agenda Card


When our technician comes to your house, they will show you Our Agenda Card—pictured below. It shows the steps they’ll take throughout the entire appointment process. This way, you’re not left guessing what’s happening and what comes next.

Technician sharing our agenda card with a homeowner

  1. Look - Your technician will inspect the concern.

  2. Thorough Evaluation - They’ll investigate the likely causes of the problem along with key parts of the system.

  3. Options - They’ll give you a few options on how to fix your issue.

  4. Approval - You’ll go over the estimates and confirm which option you want.

  5. Today - The technician can get started on fixing your problem same-day.

  6. 5-Star Experience - Our technician will strive to provide you with a 5-star experience.

 Let’s break these down further with some examples.


1. The Monkey Wrench Plumbing Look Step


We call this the look step because that’s what we’re doing. Monkey see monkey do! This step is where we’ll inspect what you called us out for, such as:

  • Leaks

  • Toilet gurgling sounds

  • Weird smells

  • Household size

  • Number of bathrooms

  • Water usage

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2. The Monkey Wrench Plumbing Thorough Evaluation Step


The thorough evaluation step is often confused with the look step, but it has an important distinction. We inspect other parts of your plumbing to ensure we solve the problem and not just treat a symptom.

We don’t want to come into your home and sell you something that’s not going to fix your issue or make a problem worse, so we can check any number of things, including:

  • Water pressure

  • Pipes going into your appliances

  • Plumbing under the house

  • Work other plumbers have done

Pressure regulator for a home
If you’ve worked with Monkey Wrench Plumbing, Heating & Air before, we’ll also reference our detailed notes on any work we’ve done with you. These notes make your service call quicker and more personalized to your home.



3. The Monkey Wrench Plumbing Options Step


Once we fully understand what's going on in your home, we’ll put together a list of 3-4 options that include warranties and pricing. We’ll walk you through:

  • What each option includes

  • What issues your options address

  • What we recommend

Technician going through the options provided with the homeowner


4. The Monkey Wrench Plumbing Approval Step


After we’ve gone through your choices, you can pick the option that best fits your needs. With your approval, we can get started with work the same day.

When you do approve an option, we’ll require a signature to proceed. We also offer financing on all our services with Green Sky and Service Finance so you can get the issue taken care of with no stress. You can read more about financing options here.



5. The Monkey Wrench Plumbing Today Step


The next step is fixing your problem! We’ll let you know what we can work on and finish that day. If you have a more extensive issue, we can also give you an estimated timeline for any other steps.

After we finish work for the day, we’ll collect payment and tell you the next steps, if any.

technician showing a homeowner our learning center for more information about their home's plumbing, heating, and air.


6. The Monkey Wrench Plumbing 5-Star Promise


This step is more of a mindset we bring to every call and every step. We strive to provide our customers with a 5-star experience with high-quality materials, the best parts in the industry, and excellent customer service. If we fall short of that promise at any point during your appointment, please let your technician or the office staff know.

technician arriving during a service call


In the End, We Don’t Monkey Around!


In summary, our technician will inspect your problem and contributing factors, provide you with an estimate to approve, let you know what can be fixed that day, fix your issue, and offer a 5-star experience during the appointment.

We’re serious about changing the plumbing industry, so your feedback is vital. If we provide a 5-star service or if there’s something we can do better, we want to know! How can you tell if we did well? Use our articles Monkey Wrench: 5 Core Values and Top Qualities to Look For in a Plumber.